How I will deal with any concerns about my service to you


My practice is committed to high quality legal advice and client care. If my client is unhappy about any aspect of the service they have received or about the bill, they are welcome to contact myself John Atkins on 01392 411006 or at, or by mail to my office. I have a procedure in place which details how I handle complaints which is available here on request.


On receipt of any concerns expressed by a client, I will contact that client immediately to resolve any difficulties quickly, and to their complete satisfaction.


Where I cannot do so immediately, such as where I need time to further investigate, I will tell the client straightaway, and aim to complete that within 3 working days. In the unlikely event that such an investigation will take longer than 3 days, I will tell the client immediately and have a complete response to them within 10 days.

If after that, my client is not satisfied with my handling of their concerns they can ask the Legal Ombudsman to intervene at:


Legal Ombudsman

PO Box 6806




Tel: 0300 555 0333


Or via, to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from me about your complaint.


Complaints Procedure

The 180-day absence rule doesn’t apply to people with a spouse or partner visa​

Immigration appeals are much more likely to succeed if there’s an oral hearing​


John Atkins | Exclusively Immigration
ILPA Member
John Atkins | Exclusively Immigration

Member of the Immigration Law Practitioners Association (ILPA) who represent only

the most serious professional lawyers in immigration