How I will deal with any concerns about my service to you
My practice is committed to high quality legal advice and client care. If my client is unhappy about any aspect of the service they have received or about the bill, they are welcome to contact myself John Atkins on 01392 411006 or at firstname.lastname@example.org, or by mail to my office. I have a procedure in place which details how I handle complaints which is available here on request.
On receipt of any concerns expressed by a client, I will contact that client immediately to resolve any difficulties quickly, and to their complete satisfaction.
Where I cannot do so immediately, such as where I need time to further investigate, I will tell the client straightaway, and aim to complete that within 3 working days. In the unlikely event that such an investigation will take longer than 3 days, I will tell the client immediately and have a complete response to them within 10 days.
If after that, my client is not satisfied with my handling of their concerns they can ask the Legal Ombudsman to intervene at:
PO Box 6806
Tel: 0300 555 0333
Or via https://www.legalombudsman.org.uk, to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from me about your complaint.
Member of the Immigration Law Practitioners Association (ILPA) who represent only
the most serious professional lawyers in immigration